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Initial
Contact
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We
make immediate contact with the employee by telephone and
explain the service to be provided. We set a date and time
for the initial meeting, and agree a meeting point. Where
required we arrange for a suitable hotel. We send a Relocation
Questionnaire to the employee, for return to our counsellor.
Optional service elements, selectable by the employee, are
highlighted in italic print.
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Pre-Move
Counselling
(optional)
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We
provide pre-move counselling for the employee and spouse.
The course provides a general introduction to the new country,
and allows for one-to-one counselling to help plan the move.
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Area
Towntour
(optional)
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We
undertake an area driving tour, visiting local towns and amenities,
and pointing out suitable housing areas, schools and other
facilities. We provide an appropriate information pack.
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School
Search
(optional)
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We
provide counselling on suitable schools, obtain school prospectuses,
and arrange accompanied school inspection visits as required.
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Home
Search
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We
register the property requirements with all agents serving
the target area, evaluate replies and build a property shortlist.
We then select the best potential properties, and arrange
accompanied viewings. We encourage the transferee and partner
to rate each property, building their own shortlist, and we
always try to go back to view the top two or three properties
a second time.
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Negotiation
and Contracts
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We
offer on the chosen property (or properties) and attempt to
negotiate acceptable terms. For a rental property, we make
any necessary pre-contract enquiries ourselves. We work with
the client's choice of legal adviser, progressing the contracts,
and keeping things on schedule.
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Move
In and Utilities
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For
a rental property, we attend the check in with the employee
and ensure that a correct inventory and schedule of condition
is taken. Where repairs are required we inform the managing
agents. For all properties we arrange for meter readings and
the transfer of utilities.
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Follow
Up
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We
telephone the employee the day after he or she has moved into
the property to check that everything is in order. We provide
local information, parking permit application forms, etc.,
as required. Our quality manager sends a "How Did We
Do?" questionnaire to the employee. We make a further
follow up call after four weeks, and continue to be available
by telephone for as long as the family needs our help and
advice.
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