| Work
Authorisation |
On
request we send a work authorisation to the client contact.
This is signed and any special instructions or notes are added
by the client contact. It is then faxed back to us. |
|
Initial
Contact
|
We
make contact with the employee by telephone, explain the service
to be provided, and agree a planned assignment completion
date. We provide counselling on possible housing search areas,
and agree a target property specification and search area.
We set a date and time for the Home Search, and agree a meeting
point. Where required we arrange for a suitable hotel.
|
|
Home
Search
|
We
register the property requirements with all agents serving
the target area, evaluate replies and build a property shortlist.
We then select the best potential properties, and arrange
accompanied viewings, advising the employee as to the suitability
of each property. We try to show a minimum of six suitable
properties to choose from, depending on market circumstances
and availability of suitable properties. We encourage the
employee to rate each property, building their own shortlist.
|
|
Negotiation
|
We
offer on the chosen property (or properties) and attempt to
negotiate acceptable terms for the tenancy. We make any necessary
pre-contract enquiries (e.g. who will manage the property
once the tenancy has begun), and make every effort to protect
our clients' interests.
|
| Contracts |
We
work with the client's choice of legal adviser to review the
contract, and negotiate and agree any amendments. We review
the final version and check that all changes have been incorporated. |
|
Move
In and Utilities
|
We
attend the check in with the employee and ensure that a correct
inventory and schedule of condition is taken. Where repairs
are required we inform the managing agents. We take meter
readings and arrange the transfer of utilities.
|
|
Follow
Up
|
We
telephone the employee the day after he or she has moved into
the property to check that everything is in order. We provide
local information, parking permit application forms, etc.,
as required. Our quality manager sends a Questionnaire to
the employee seeking his or her views on the service provided.
We make a further follow up call after four weeks, and continue
to be available by telephone for as long as the employee needs
our help and advice.
|
