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Initial
Contact
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We
make contact with the client by telephone and confirm the
service to be provided. We set a date and time for the initial
meeting, and agree a meeting point. We send a Relocation Questionnaire
to the client, for return to our counsellor. Optional service
elements, selectable by the client, are highlighted in italic
print.
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Pre-Move
Counselling
(optional)
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We
provide pre-move counselling for the client. The course provides
a general introduction to the new location, and allows for
one-to-one counselling to help plan the move.
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Area
Towntour
(optional)
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We
undertake an area driving tour, visiting local towns and amenities,
and pointing out suitable housing areas, schools and other
facilities. We provide an appropriate information pack.
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School
Search
(optional)
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We
provide counselling on suitable schools, obtain school prospectuses,
and arrange accompanied school inspection visits as required.
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Home
Search
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We
register the property requirements with all agents serving
the target area, evaluate replies and build a property shortlist.
We then select the best potential properties, and arrange
accompanied viewings. We encourage the client to rate each
property, building their own shortlist, and we always try
to go back to view the top two or three properties a second
time.
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Negotiation
and Contracts
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We
offer on the chosen property (or properties) and attempt to
negotiate acceptable terms. We work with the client's choice
of legal adviser, progressing the contracts, and keeping things
on schedule.
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Utilities
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We
arrange for meter readings and the transfer of utilities.
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Local
Tour
(optional)
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Where
time permits we arrange a local orientation trip.
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Follow
Up
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We
telephone the client the day after they have moved into the
property to check that everything is in order. Our quality
manager sends a "How Did We Do?" questionnaire to the client.
We make a further follow up call after four weeks, and continue
to be available by telephone for as long as the client needs
our help and advice.
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