Work
Authorisation | On
request we send a work authorisation to the client contact.
This is signed and any special instructions or notes are added
by the client contact. It is then faxed back to us. |
|
Initial
Contact
|
We
make contact with the employee by telephone, explain the service
to be provided, and agree a planned assignment completion
date. Where necessary we provide counselling on possible housing
search areas, and agree a target property specification and
search area. We set a date and time for the initial meeting,
and agree a meeting point. Where required we book a suitable
hotel. |
|
Home
Search
|
We
register the property requirements with all agents serving
the target area, evaluate replies and build a property shortlist.
We then select the best potential properties, and arrange
viewing appointments. We collect the employee at the agreed
time and location, and provide an accompanied viewing service,
advising the employee as to the suitability of each property.
We try to view between ten and twelve properties per viewing
session, depending on market circumstances and the availability
of suitable properties. We encourage the employee to rate
each property, building his or her own shortlist. |
|
Negotiation
and Contracts |
We
offer on the chosen property (or properties) and attempt to
negotiate acceptable terms. For a rental property, we make
any necessary pre-contract enquiries ourselves. |
Contracts |
We
work with the client's choice of legal adviser, progressing
the contracts, and making every effort to keep the transaction
to the planned schedule. |
|
Move
In and Utilities
|
For
a rental property, we attend the check in with the employee
and ensure that a correct inventory and schedule of condition
is taken. Where repairs are required we inform the managing
agents. For all properties we arrange for meter readings and
the transfer of utilities. |
|
Follow
Up
|
We
telephone the employee the day after he or she has moved into
the property to check that everything is in order. We provide
local information, parking permit application forms, etc.,
as required. Our quality manager sends a Questionnaire to
the employee seeking his or her views on the service provided.
We make a further follow up call after four weeks, and continue
to be available by telephone for as long as the employee needs
our help and advice. |