Software in the Relocation Industry
In the last decade, technology has made huge leaps and bounds, with computers and software now forming an integral part of everyday life both at home and in work. Many industries place a strong reliance on it to manage process, finance and general admin tasks, plus many more specialised tasks.
The relocation industry is no different in this regard and nowadays a lot of the parties involved, from prospective tenants, to estate agents and relocation management companies all make use of this technology to help manage and improve the efficiency of the relocation process. Anyone who is looking for somewhere to rent nowadays will often eschew the once traditional method of window shopping in their nearest estate agents and load up their favourite internet browser to visit so called ‘property websites’ like Rightmove, Zoopla and OnTheMarket. From the comfort of a sofa, or the convenience of browsing during the commute, these websites make searching for property a breeze. Simply type in an area (or in some cases even draw an area on a map), choose your budget, the number of bedrooms and you’ll instantly see photos and particulars of available properties. This is such a far cry from the times of old with paper handouts from estate agents, newspaper listings and billboards.
Most companies which provide any kind of service in the industry will make use of software called CRM (customer relationship management) to manage the myriad of information that needs to be stored for every entity they come into contact with in the current day and age. This not only forms a record of the contact itself, but also will log each and every interaction with the contact, from emails to phone calls, attaching documents and notes. Some notable examples include Salesforce, SugarCRM, Samanage and bpm’online. This is one step a lot of companies have used to try and reduce the massive amount of paper that gets stored in any typical office environment, not only that but when today we place such a high value on having information at our fingertips, searching through stacks of papers and files to find crucial data isn’t time we have to spare in such a fast moving industry.
In slightly more recent years, the introduction of relocation management software has helped bridge the ‘information gap’ between the parties involved. There is a lot of crucial data involved in relocating a family, and making sure the right information is given to the right person at the right time makes for a much smoother and stress-free move. Popular examples of this type of software include ReloTracker, ReloAssist, Equus and UrbanBound. Some of the key plus points of using this software include having 24/7 access; no more waiting for business hours to speak to someone, when you can access what you need at any time from the software. It should be easy to use, so that even people who have never moved before can find all the help they need without feeling lost and last and perhaps most importantly, that the software looks after your data securely - it’s all well and good having access to all this data, but you wouldn’t want anyone else not involved to, would you?
In a similar boat is a type of software called moving management - they key difference here being it generally tends to focus specifically on the removals side of relocation, and they generally offer more specific tools. For example an app that easily helps you calculate what volume of goods will be in the removal, also important if goods are going into storage. It can be worrisome to think of all your beloved possessions in a dark container on board a ship in the middle of the ocean, so having some means of keeping track of the shipment’s progress can go a long way to soothing the anxious nerves of the customer.
This is just a very brief summary of some of the types of software in use in the industry, there are of course many more. With the popularity of off-the-shelf software on the rise, as companies look to cut costs and forgo the often expensive, slow and unpredictable route of building software in-house, it’s now easier than ever to get a software solution in place that matches exactly to your company’s needs.
Whilst software may have come a long way, it is not the perfect solution we might hope for – it certainly cannot replace the personal touch you get as a transferee when dealing with a relocation counsellor for example, being able to get a personalised, situation-specific response from an expert can often be much more reassuring than a generic answer to a frequently asked question. The personal hand-held approach is something we at The Relocation Bureau offer to all of our transferees, despite making use of the software we’ve discussed in this article. Would you like our assistance with finding your next home? Contact us today!Enquire